Availability, Reservation and Customization
Are all items always available?
As much as we try our best to make all items available for off-the-floor purchases, some items are not readily available. Made-to-order items are subject to 60-90 days lead time depending on design and quantity.
Can I reserve an item?
Reservations are given for a maximum of 24 hours. Your 50% down payment should be made immediately after the said 24-hour verbal reservation.
Can I have something custom-made?
Yes, we do customizations. Either totally new designs or any small variation on dimensions, shapes, materials, finishes, etc., will entail development cost ranging from 10 to 30%.
Partially revised items will require 90 calendar days from order confirmation and receipt of down payment while fully customized items, require an average of 120 calendar days depending on the details of the item.
How can I order online/remotely?
We are accepting online inquiries and orders via Website, Facebook, and Instagram. Please follow these easy steps:
- Send us an Inquiry Cart through the website, or…
- …send us an inquiry list through other channels:
- Viber: 09255688651
- Email: firstname.lastname@example.org
- Instagram and Facebook: Triboa Bay Living
- Wait for a detailed quotation from us.
- Place your order and pay through Bank Transfer (bank details included on the quotation sent to you). Take a photo of the Bank Transfer and send it to us (Email, Viber or Social Media) for our reference.
- We will send you confirmation of receipt of order and advise of the earliest delivery schedule
Terms of Payment
What are the terms of payment?
Off-the-floor items need full payment before pickup.
For items not available off-the-floor, 50% down payment is required upon confirmation of order and 50% clearance of balance 1 week prior to delivery.
Cancellation, Return and Refund
Can I cancel an order?
Kindly email our Customer Care Department (email@example.com) to request cancellation of order. This will be dealt with on a case-to-case basis, as long as item ordered is a standard item.
Can I return an item?
Claims for Return or Exchange must be made within a reasonable time from its delivery but not to exceed seven (7) days from its delivery. Otherwise, it is conclusively established that the item is correct and free from defects or damage. Please see Return and Exchange Policy for full details.
How do I receive my refund?
You shall have the following options when refunding the item:
- To receive the refund amount via bank transfer
- To be given a Debit Credit Memo (DCM) which will be valid for thirty (30) days from date of its issuance.
Do you deliver?
Yes, we will deliver your items to your home. Our delivery schedules are every Tuesdays and Fridays. Please take note of the following fees:
- Most Cities in Metro Manila – Php 700.00 delivery
- Outside Metro Manila – to be determined based on mileage and fees.
- Fees for the delivery of item to your delivery address will be collected. You will shoulder all other fees and charges by barangay or subdivision association. Likewise, you shall provide security related documents required to perform the delivery to our Customer Care at least three (3) days prior to delivery date.
- You will need to provide Customer Care Department a copy/ies of receipts of fees and charges paid by the former such as (but not limited to) Barangay, Subdivision, Admin charges/dues
- Please be reminded that delivery can be done by our third-party logistics especially outside Luzon. Customer can simply coordinate with the Customer Care Department should the former prefer this manner of delivery.
What if I am not available or not at home at the time of delivery?
You should be available to receive the items and must present a valid government issued ID with the delivery team. Should a representative receive the item, an Authorization Letter must be presented together with the your valid government-issued ID.
You shall pay delivery fee/s on our next attempt to deliver, should you fail to receive the item due to below (among other) reasons/customer fault:
- Absence of either you, an authorized person, authorization letter and/or your valid government-issued ID on delivery date;
- Delivery address provided is erroneous, incomplete or inaccurate.
How long is the delivery timeframe?
We process all orders as soon as we receive them, depending on the shipping location and stock of the item. We will update you via email once your order has been shipped.
Will I be notified prior to date of delivery?
Our Customer Care staff will notify you 2 weeks or a week before the scheduled delivery date.
Can I delay the shipment of my ordered?
We can accommodate your purchased item in our warehouse 30 days upon payment. Exceeding days will have a storage fee based on cubic meter or space consumed by your item.
Do you ship outside of the Philippines?
We can ship worldwide using either your courier account or our partner courier. Additional charges may be applied depending on the mode of shipment and country of destination.
Can you assist with assembly and installation?
Yes, our delivery personnel may assist you in the assembly of pieces and installation of wall art and hanging lamps. Please coordinate with our sales personnel regarding installations.